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Frequently Asked Questions

How do i shop at your store?

Step 1: Goto my account, click on register and then fill in the information required or register with just a click by clicking on connect with social media icon. Then search for or click on the your desired product and add to cart, then check out.  

Step 2: Follow the steps by imputing your name, email & shipping address information, 

Step 3: Shipping Method – choose if it is within Niger and the FCT or outside the two states. Note, if outside this two states, you will have to pay 100% of the total value of the order before it is valid for shipping.

Step 4: Proceed to payment method by selecting either bank deposit or cash on delivery (C.O.D), you then complete the order process. An email will be sent to your registered email address to confirm your order. 

Step 5: A customer care officer will contact you to confirm your order details and to find out when you want it delivered if you are located in Niger or FCT.

Can my order be delivered the same day?

Yes, it can, however, this depends on nature and size of the product ordered 
and also the location for delivery.

Do You Offer Warranty For Your Products?

We offer manufacturer defect warranty of 3 months. After the warranty period, we encourage our customers to still reach out to us, should they have any defect aside normal wear and tear as a result of years of usage. The essence is also to advise them on how to salvage their product rather than buy new ones.

What about warranty and hidden costs?

There are no extra taxes, hidden costs or additional dispatch charges. The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive.

Do You Offer Cash On Delivery (COD)

Yes, we do for FCT and Niger state customers. For other states, we offer CASH BEFORE DELIVERY (CBD), due to our lack of physical presence in the states.

Can I Place Orders For Products Over N100,000 On Cash On Delivery?

Our company policy says that orders over an N100,000 have to be confirmed by paying a commitment deposit of at most 75% before delivery.This applies ONLY to Lagos and Ogun state customers. For the rest of the country, it is 100% payment irrespective of the amount.

Can i make installment payment for products?

Yes we do, the maximum of 3 months due to currency fluctuation. However, the product will only be delivered after completion of the payment.

What about warranty and hidden costs?

There are no extra taxes, hidden costs or additional dispatch charges. The price mentioned on the website is the final price, what you see is what you pay.

How do I know when my items are arriving?

In Direct Delivery orders: typically around two business days after purchase, you will receive email notifications on the status of your order and our delivery service team will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to confirm the delivery time and date further.

Can my order be shipped internationally?

At the moment Amart does not deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the delivery address is in Nigeria.

Q: Are your products in good conditions? 

A: They are in good conditions 100%. 

Q: What are your payment methods? 

A: We have 2 payment methods namely, 1. Bank Deposit (Pay with your debit card or Bank Transfer) and 2. POD (Pay on delivery) but not applicable to all products.

Q: How save is it using my debit card?

A: Payment using debit cards are secured by using a reputable company called Paystack, they are reliable and dependable in terms of card security.

Q: How much is your delivery fee?

A: Delivery fee cost varies depending on location, but it’s usually #1,000.

Q: What is your delivery time frame?

A: Our delivery time frame is within the FCT 1-2 depending on the product and the delivery address, Niger State 1-5 days and Nasarawa State 1- 3, other states 1 -14 days nationwide.

Q: What are your delivery methods?

A: We have 2 delivery methods namely; Terminal Pickup, Home/Office delivery.

Q: What are clearance items?

A: Clearance items are highly discounted items.

Q: how do I track my order?

A: Type in your order number on the dialogue track your order box on home page to get the location of your order.